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What Governs Your eclbeg Account

These terms set out how your eclbeg account works, what we collect, and how we handle your data — all written for account holders in Malaysia where access is permitted under local law. Read through each section so you know exactly where you stand.

Account TermsData & PrivacyCookie PolicyYour RightsContact & Requests
eclbeg What Governs Your eclbeg Account
CONTACT PATHS

How to Reach Us on Legal Matters

Questions about your data, a policy change, or an account decision? We have three contact paths available. Pick the one that suits your situation — routine account questions move fastest through live chat, while formal data or legal requests should come in writing via email so we can log and track them properly.

Live Chat Open live chat from your account dashboard for account-related policy questions. Our team can confirm what data we hold and explain any recent account action taken.
Email Support Send formal data requests, deletion requests or written legal queries to our support email. We log every email and respond with a case reference so nothing gets lost.
Account Help Centre The Help Centre inside your account covers common policy questions — account closure, data access requests, and how each payment method like Touch 'n Go eWallet interacts with your wallet record.
DATA & SECURITY

How We Handle Your Account Data

Your account data stays within the systems we operate and is not sold to third parties. We use industry-standard encryption on all account and transaction data, including payment records tied to Boost or GrabPay sessions. Here is how we approach the four areas that matter most to account holders.

Data Retention

We keep transaction records and account activity logs for the period required under applicable law. Once that period ends, records are deleted from live systems on a scheduled basis.

Cookies

We use session cookies to keep you logged in across your browser and to remember your payment method preference, such as Touch 'n Go eWallet. You can clear cookies at any time in your device settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any new device login triggers a separate confirmation step before your account wallet becomes accessible.

Requesting Changes

To request a data correction, account closure, or full data export, contact us via email with your account ID. We aim to acknowledge every formal request within two working days.

Common Legal Questions Answered

These are the questions account holders in Malaysia actually ask about their rights, data and account terms. If yours is not here, reach out via live chat or email and we will respond with a clear, written answer.

Yes. Send a written request to our support email with your account ID. We will compile your account data and deliver it to your registered email address within a reasonable period.

We do not sell your data. Payment processors like Touch 'n Go eWallet and GrabPay receive only what is needed to complete your transaction, governed by their own privacy terms.

Access depends on whether local law in your region permits it. If we detect access from a restricted region, your account may be suspended pending review. Contact support for clarification on your specific situation.

Submit a written account closure request via email with your account ID. We process closures after confirming any pending balance is settled, then remove your active profile from live systems.

We send a notification to your registered email before material changes take effect. Continuing to use your account after the stated date means you accept the updated terms.

We record transaction reference numbers and amounts for your account history. Full payment credentials are handled by Boost and GrabPay directly — we do not store card or wallet login details.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.